At a recent hearing on May 17th of the Portland Area Workers’ Rights Board, hosted by Portland Jobs with Justice and Amalgamated Transit Union Local 757, over 100 community members heard testimony about TriMet’s LIFT paratransit service. The testimony highlighted a disturbing trend of labor and human rights violations that began when TriMet outsourced the service to First Transit, which is a subdivision of the multinational corporation First Group.
Testimony was heard from drivers and riders who have first hand experience with this service since it has been outsourced to First Transit, care workers whose jobs are impacted by the quality of the LIFT paratransit service, and public transit systems specialists who offered alternatives and potential solutions to some of the issues faced by drivers and riders of TriMet’s LIFT paratransit.
Unlike fixed-route service where riders walk or ride a bike to a bus stop and wait for the bus to show up and take them to another bus stop, Trimet’s LIFT service is comprised of public transit buses that serve primarily the elderly and people with disabilities through non-fixed route bus service. Riders call and make appointments for service. A bus comes directly to their home (or wherever they need to be picked up from), and the driver takes them directly to their place of work, medical appointment, or wherever it is they need to go.